Christopher Fikes

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New Ticketing System


Have a new ticketing system in place for the 2019-2020 school year. This will help better track issues and keep up with repeating events to assist in obsolescence and proactive maintenance. In the past an email was the only means of putting in a ticket, and while simple on the end user perspective, it creates a jumbled mess in the receiving inbox. Use the link to the left labeled "Helpdesk Ticket System" to create a service request or trouble ticket, this method allows for better categorization and information collection. If you absolutely insist on sending an email to create a ticket, please use the email address to have it automatically create a ticket with your email contents. Please put a brief description in the subject line though. If you have any questions or concerns, as always, feel free to contact me!